About
Communication and Customer Experience Specialist with hands-on experience designing clear, customer-focused messaging across digital channels, email campaigns, and customer touchpoints. Skilled at translating complex products and processes into simple, relatable communication that builds trust, improves engagement, and supports business objectives. Experienced in customer support operations, feedback analysis, and cross-functional collaboration within regulated and customer-centric environments.
Work
Lagos, Lagos State, Nigeria
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Summary
Provided comprehensive customer support and managed communication strategies to enhance brand loyalty and achieve company goals.
Highlights
Managed end-to-end customer communications across email and digital channels, ensuring clarity, empathy, and consistency with brand standards.
Handled customer inquiries, complaints, and feedback through CRM platforms, supporting timely resolution and improved customer satisfaction.
Developed and executed customer-facing email campaigns to educate customers on products, policy updates, and seasonal offers.
Analyzed customer feedback and engagement data to identify communication gaps and recommend improvements to internal teams.
Collaborated with marketing, operations, and support teams to streamline customer communication and reduce friction points across the customer journey.
Supported customer satisfaction (CSAT) initiatives by improving survey messaging, response clarity, and feedback communication.
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Summary
Developed and executed social media communication strategies to increase audience engagement and support lead generation for Lytehosting in a freelance capacity.
Highlights
Managed digital communication across social platforms, focusing on simplifying technical offerings into customer-friendly language.
Responded to customer inquiries and messages, supporting brand-customer relationships and online reputation.
Planned and executed content strategies aimed at improving audience understanding, engagement, and trust.
Reviewed engagement data to refine messaging and improve communication effectiveness.
Lagos, Lagos State, Nigeria
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Summary
Led the development and execution of unified communication strategies, enhancing brand messaging and audience connection for Iris Attorneys LP.
Highlights
Led external and internal communication efforts, ensuring clear, consistent messaging across digital platforms and official correspondence.
Developed and managed content calendars aligned with firm objectives, public engagements, and stakeholder communication needs.
Created and edited written content, including announcements, website copy, and campaign materials to strengthen brand credibility.
Coordinated communication strategies for programs, events, and digital campaigns, ensuring accuracy and audience relevance.
Supported leadership with communication materials that enhanced brand visibility and public perception.
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Summary
Managed brand positioning and reputation, driving awareness and customer engagement through strategic campaigns and content across media platforms.
Highlights
Managed brand positioning and reputation through the DGE Ambassador campaign, collaborating with local influencers to enhance brand awareness and achieve key brand objectives.
Implemented targeted brand and product awareness strategies, driving customer engagement and boosting sales through data-driven campaigns and creative marketing initiatives.
Developed and managed diverse content across social media platforms, attracting new customers and fostering retention among existing clientele.
Sourced and presented fashion accessories tailored to customer preferences, ensuring personalized service and high customer satisfaction.
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Industrial Training (IT)
Summary
Gained practical experience in media production and reporting, supporting entertainment programs and news coverage.
Highlights
Conducted in-depth research on celebrities for the 'Urban Pulse' entertainment program, contributing valuable content for broadcast.
Covered news and events, accurately writing and reporting segments from meetings and various occurrences for broadcast.
Provided essential studio assistance during programs, ensuring smooth production and broadcast operations.
Awards
Chief Executive Officer of the Year (Award)
Awarded By
University of Ilorin
Recognized for outstanding leadership and contributions.
Certificate
Awarded By
Canon Photography Workshop
Completion certificate from Canon Photography Workshop.
Skills
Communication & Customer Experience
Customer Communication Strategy, Customer Experience Support, Email Marketing & Campaign Communication, Stakeholder Communication, Feedback & CSAT Analysis, CRM-Based Customer Support.
Tools & Platforms
Mailchimp, CRM Platforms, Meta Business Suite, Google Workspace, Microsoft Office.
Content & Messaging
Content Writing & Copywriting, Brand Messaging & Storytelling, Digital & Social Media Communication, Editorial Planning & Content Calendars.